Volume 3 Issue 1



23rd Annual SIOP Conference
April 10 - 12, 2008 - San Francisco, California

SHRM Staffing Management Conference
April 14-16, 2008 - Nashville, Tennessee

HCI Government Breakfast: Career Management: Building your Talent Pipeline to Meet Current and Future Mission Demands
April 16, 2008 - Washington, D.C.

Webinar: Driving Improved Business Results with Pre-Employment Assessments
April 29, 2008 - 2 pm (EST)

Talent Management: Strategies 2008
May 5-7, 2008 - Scottsdale, Arizona

Society for Human Resource Management Conference and Expo
June 22-24, 2008 - Chicago, Illinois

IQPC Call Center Week
June 22 - 26, 2008 - Las Vegas, Nevada

In The Press:
Unlocking Employee Motivation through Personality Testing
Ken Lahti, Ph.D.

Originally published March 2008 in Talent Management Magazine

Remember that really smart coworker, the one who had so many answers they could be running the company" but who put in minimal effort and seemed unconcerned with promotions? Or your boss who had such brilliant ideas for product improvements "but who couldn’t manage to motivate those around him to actually get anything done? We have all seen people who we know could be wildly successful, if they just tried harder or were better fit for their role.

Product Alert:
PreVisor’s New Contact Center Solution

PreVisor is pleased to announce the release of our new Contact Center Solution. PreVisor's Contact Center Solution gives you a complete picture of your applicant by assessing for key contact center competencies, providing realistic customer simulations, measuring the ability to apply information, and predicting retention more effectively - all essential measures for finding the most qualified agents.

Best Practices:
Better Hiring through Science: Assess Skills and Competencies that Predict Success
Ken Lahti, Ph.D.

Hiring for call center jobs is challenging. Recruiters, hiring Managers, Human Resources Directors, Operations Managers, and anyone else who shares the responsibility for staffing contact centers all want to know:

  • Which candidates are ready to perform as agents?
  • Who can be trained to do the job?
  • Who will stay in the role long enough to be productive and provide a return on our recruitment and training investments?
  • Who will perform best on key call center metrics like first-call resolution or revenue per hour?

Case Study:
Advance Auto Parts Sees 87% Increase in Retention

Advance Auto Parts turned to PreVisor® for its online testing capabilities and paper and pencil option. To begin immediately and provide baseline data for future assessment direction, Advance Auto Parts implemented PreVisor’s off-the-shelf assessments. They measured a set of key work-related personality traits, including: Detail Orientation, Adaptability, Openness to Change, Accountability, and Dependability.